User Agreement
Please read this User Agreement carefully before using the website www.donus-tur.com and/or the Dönüştür mobile application (the "Platform"). All users who access and/or use the Platform in any way (the "User") declare that they have read, understood and accepted the terms of this agreement.
1. Parties
This agreement is made between Dönüştür Geri Dönüşüm İthalat İhracat Sanayi ve Ticaret LTD. ŞTİ. (the "Company") and the User of the Platform.
Address: Altınova, İstanbul Cd No:398 Kat: 5, 16250 Osmangazi/Bursa, Türkiye
E-mail: [email protected]
Phone: 444 43 22
2. Subject of the Service
The Company collects reusable products from the User's address, evaluates them, pays the determined amount to the User or, at the User's choice, donates it to a contracted foundation. The content and scope of the services offered on the Platform may change over time.
2.1. Creating a Request
Requests are created through the mobile application, the website, the 444 43 22 call centre or the WhatsApp line. The User is responsible for the accuracy of the name, address, location and contact details provided. Only one active request may exist at a time. The service is limited to the provinces and districts announced on the Platform.
2.2. Product Scope
- Accepted: wearable and reusable clothing for women, men, children and babies; shoes and bags; evening and wedding dresses; intact, usable toys; underwear only if unused and tagged.
- Not accepted: sheets, towels, curtains, blankets and other home textiles; books; torn, stained or unusable items; fabric scraps and textile production waste.
- The Company's field team decides at the time of collection whether a product is within scope.
2.3. Collection
Products are collected by the Company's team from the address provided by the User on the scheduled day; the Company has no drop-off points. If the User is not at the address on the scheduled day, the products are out of scope or the address cannot be reached, the request may be cancelled; the User may create a new request.
2.4. Valuation and Price
There is no fixed price per kilogram. Products are inspected and weighed at the address; the amount is determined per kilogram by the field team, taking into account the type, condition and reusability of the products. No approximate or final price is given based on photographs. If the User does not accept the determined amount, the products are not handed over and the request is closed without any charge.
2.5. Payment and Donation
The User chooses to receive the determined amount or to donate it to one of the contracted foundations listed on the Platform. Payment is made by bank transfer to the IBAN provided by the User and registered in the User's own name; the User is responsible for consequences arising from an incorrect IBAN or an IBAN belonging to a third party. In the donation option the amount is transferred to the foundation and a donation record is provided to the User.
2.6. Receipts and Records
A digital receipt containing the weighing and amount information is issued for each collection and made available to the User on the Platform. Receipt records are retained by the Company for the periods required by law.
2.7. Cancellation
The User may cancel a request free of charge on the Platform before the products are collected. The Company may cancel a request when the products are out of scope, the address cannot be reached, the location is outside the service area or for security reasons. The cancellation reason is recorded on the request.
2.8. Field Team and Verification
The Company's field team presents identification during collection. For service quality, security and payment verification the Company may keep photo, location and time records of the collection. These records are processed within the scope and periods described in the KVKK Privacy Notice.
3. Obligations of the User
- Use the Platform only for lawful purposes
- Not harm the rights of other users and/or third parties
- Not upload harmful content, viruses etc. that may damage the Platform
- Not reproduce, copy or distribute Platform content without permission
- Provide accurate and up-to-date information when creating requests
4. Rights of the Company
- Change or suspend services and content on the Platform without prior notice
- Restrict or terminate access in case of unlawful use or breach of this agreement
- Carry out security, quality and verification checks in operational processes
5. Intellectual Property
All content, design, trademarks, logos and software components on the Platform belong to the Company or its licensors. The User may not use them for commercial purposes without permission.
6. Privacy and Personal Data
The Company processes personal data in accordance with the KVKK and related legislation. For details please see the KVKK Privacy Notice, the Privacy Policy and the Cookie Policy.
6.1. Hosting Abroad (Germany)
The User accepts that, in order to provide the services, personal data may be processed and stored on servers located in Germany, a member state of the European Union. This transfer is carried out in accordance with Article 9 of the KVKK.
7. Limitation of Liability
- The Company does not guarantee that the Platform will operate without interruption or error.
- The Company is not responsible for the content of third-party links.
- The User is responsible for account security (password, OTP verification etc.).
8. Changes to the Agreement
The Company may update this agreement. The current text enters into force on the date of publication and its version/date is shown at the top of the text. Changes that materially affect the User's rights and obligations are announced on the Platform; the User accepts the current text before creating a new request after such a change.
9. Disputes and Jurisdiction
This agreement is governed by Turkish law. The Courts and Enforcement Offices of Istanbul have jurisdiction over any dispute.