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General
About Dönüş-Tür and our service
Our company and what we do
Dönüş-Tür is a private company that collects unused items from your address. The items are assessed; in return you may receive a payment or donate the resulting amount to one of our partner associations.
Do you come and collect the items?
Yes. In the districts we serve, our teams collect the items from your address.
Is there a point where I can drop off items?
No, we do not have any drop-off points. All items are collected from your address.
How can I create a request?
Mobil uygulamamızdan, 444 43 22 numaralı çağrı merkezimizden veya WhatsApp hattımızdan talep oluşturabilirsiniz.
Uygulama: https://donus-tur.com/download
Uygulama: https://donus-tur.com/download
Which cities and districts do you serve?
Districts we serve:
Antalya: Alanya, Döşemealtı, Kepez, Konyaaltı, Muratpaşa
Bursa: İnegöl, Nilüfer, Osmangazi
Eskişehir: Odunpazarı, Tepebaşı
İzmir: Bornova, Buca, Çiğli, Karşıyaka, Konak
Konya: Karatay, Meram, Selçuklu
Mersin: Akdeniz, Mezitli, Toroslar, Yenişehir
Antalya: Alanya, Döşemealtı, Kepez, Konyaaltı, Muratpaşa
Bursa: İnegöl, Nilüfer, Osmangazi
Eskişehir: Odunpazarı, Tepebaşı
İzmir: Bornova, Buca, Çiğli, Karşıyaka, Konak
Konya: Karatay, Meram, Selçuklu
Mersin: Akdeniz, Mezitli, Toroslar, Yenişehir
Why are my ID and contact details requested?
The information requested when creating a request is used only for delivery, payment and statutory record-keeping obligations. You can read how your personal data is processed in our privacy notice: https://donus-tur.com/tr/legal/kvkk
Can two people hand over their items together?
A separate request for each person is more suitable, so that the process, the weighing and the payment can be tracked separately.
Items we collect
Which items do we collect?
Which items do you collect?
We collect clothing, shoes and bags that are wearable and suitable for reuse. Intact and usable toys are also accepted.
Do you collect women's, men's and children's clothing?
Yes, we collect women's, men's, children's and baby clothing in usable condition.
Do you collect evening gowns and wedding dresses?
Yes, we collect evening gowns and wedding dresses that are in usable condition.
Do you collect shoes and bags?
Yes, we collect shoes and bags that are in usable condition.
Do you collect toys?
Yes, we collect intact and usable toys in return for payment.
Do you collect underwear?
Only underwear that is in very clean condition or unused with its label attached is accepted.
Is there a minimum amount of items?
We have no minimum quantity or minimum value requirement. We will come to your address even for 2-3 kilograms.
Items we cannot collect
Products outside our scope
Do you collect home textiles?
No. We do not accept bed linen, towels, curtains, blankets or other home textile products.
Do you collect appliances, furniture, electronics or carpets?
We only collect wearable clothing, shoes, bags and usable toys. White goods, furniture, electronic products, carpets and packaging materials (glass, plastic, paper) are outside the scope of our service.
Do you collect books?
No, we do not collect books. If you wish, you may donate usable books to schools or libraries.
Do you collect torn or stained clothing?
Unfortunately we cannot accept torn or stained items. We only collect items that are wearable and suitable for reuse.
Do you collect fabric offcuts or production waste?
Our standard home collection service covers usable items only. Fabric offcuts and production leftovers are not accepted.
Pricing
How is the price set, where is the weighing done?
How much do you pay per kilogram?
We do not have a fixed price per kilogram. The exact amount is set by our field team after the items are inspected and weighed at your address, based on their quality and condition.
What is the price based on?
Pricing is calculated per kilogram, based on the type of the items, their general condition and their suitability for reuse.
Can you quote a price if I send photos?
No. We cannot give an approximate or exact price from photographs. Assessment and weighing take place at your address.
My items are branded, will you pay more?
The condition of the items is taken into account. However, items are priced per kilogram as a whole, not individually at retail or second-hand prices.
Why is the price not shown in the app?
Because the condition of the items cannot be assessed before they are seen, an exact price cannot be set at the request stage.
Do I have to accept the price offered?
If you do not find the amount suitable, you may choose not to hand over your items and cancel the process free of charge.
Where does the weighing take place?
Weighing is carried out at your address while the items are being collected.
Payment
Payment method, timing and receipt
How is the payment made?
The agreed amount is transferred to the IBAN you provide within 24 hours of collection at the latest. Once the payment is completed, the receipt is sent to you via WhatsApp.
When is the payment made?
Payment is completed within 24 hours at the latest after the items are collected. Once your payment is completed, the receipt is sent to you via WhatsApp.
Do you pay in cash?
Payments are not made in cash; they are made by bank transfer to your IBAN.
My payment has not arrived yet, what should I do?
Payments are completed within 24 hours at the latest after collection. If this period has passed, please call our contact centre on 444 43 22 or reach us through the channels listed at https://donus-tur.com/qr
How will I know the payment has been made?
Once your payment is completed, the receipt is sent to you via WhatsApp. Payments are completed within 24 hours of collection at the latest.
Is an invoice issued, is there any tax to pay?
After collection we issue an expense voucher on our side. Taxes and similar obligations are entirely ours; they place no financial burden on you.
Donation
How does donating to an association work?
Am I donating the items directly to the association?
Your items are not passed directly to the association. The items are assessed and the resulting amount is donated to the partner association you choose.
Which association can I donate to?
You may choose one of the partner associations listed in the app while creating your request. If you would like to donate to an association that is not on the list, please call our contact centre on 444 43 22.
Can I follow the donation process?
You can follow your donation. Details of the transaction are available in your user panel, and the donation itself can be viewed in the panel of the relevant association.
Request and courier
Preparation, collection and cancellation
How should I prepare the items?
It is enough to have your items clean and tidy. You do not have to bag them; our team packs them during collection.
When will the items be collected?
After your request is created, our team comes to your address on the collection day for your area. You will receive a WhatsApp message when the team sets off.
How long after my request do you come?
We usually come to your address the day after your request. The date may change depending on demand in your area; the day we will arrive is stated clearly when you create your request.
What happens when the courier arrives?
The items are inspected, weighed and photographed at your address. The resulting amount is shared with you and your approval is taken.
If I decline the amount, will I be charged?
No. If you cancel the process, no fee is charged.
Can I cancel my request?
Yes, you may cancel your request free of charge before the items are collected.
The courier did not arrive or was late, what should I do?
Please call our contact centre on 444 43 22 or reach us through the channels listed at https://donus-tur.com/qr Your request will be checked.
Areas and contact
Service areas and how to reach us
Why is there no service in my district?
Our service areas are expanding gradually, according to operational capacity and route planning. For this reason we cannot serve every district at the same time.
Do you collect from businesses or in large quantities?
We also collect items from business premises. For corporate collection and large-volume pickups, please call our contact centre on 444 43 22
Are you affiliated with a municipality?
No. Dönüş-Tür is not a municipality or a public institution; it is a private company.
Can I change my address or request details?
For address or request changes, please call our contact centre on 444 43 22
I called the contact centre but could not get through
Our contact centre: 444 43 22
Due to high demand there may occasionally be a queue. You may call again or reach us through our other channels: https://donus-tur.com/qr
Due to high demand there may occasionally be a queue. You may call again or reach us through our other channels: https://donus-tur.com/qr
How can I submit a complaint?
You can share your feedback and complaints with our contact centre on 444 43 22 or reach us through the channels listed at https://donus-tur.com/qr A record will be created for the necessary review.
Could not find the answer you were looking for?
You can reach us through our contact centre and our other communication channels.
Contact centre 444 43 22 WhatsApp Create a request